Frequently Asked Questions

Frequently Asked Questions

Welcome to the Tessera FAQ. We've gathered answers to the questions we hear most from our customers, so you can shop with confidence. If you don't find what you're looking for here, our support team is always happy to help.

How long will it take to receive my order?

Most orders are processed and packed within 1-2 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location, while expedited shipping arrives in 2-3 business days. You'll receive a tracking number by email as soon as your order ships, so you can follow your package every step of the way. During peak seasons, please allow an extra day or two for processing.

What is your return and refund policy?

We want you to love everything you bring into your home. If something isn't quite right, we accept returns within 30 days of delivery, as long as items are unused, in their original packaging, and in resellable condition. Simply visit our Returns Center to start the process. Once your return is received and inspected, refunds are issued to your original payment method within 5-7 business days. Sale items and made-to-order pieces are final sale unless defective.

What materials do you use, and how is quality ensured?

Every piece at Tessera is selected for both beauty and durability. We work with materials like solid wood, ceramic stoneware, organic cotton, linen, and recycled metals, sourced from artisans and manufacturers who share our commitment to craftsmanship. Each product goes through a quality check before it ships, and we test our bestsellers for everyday wear so you can trust they'll hold up beautifully in your home for years to come.

How do I know what size or dimensions will fit my space?

Every product page includes detailed measurements, including height, width, depth, and weight where relevant. For textiles like throws, rugs, and table linens, we also provide a size guide comparing common furniture and room dimensions. If you're ever unsure whether a piece will fit your space, send us a photo and your room measurements — our team is glad to offer personalized guidance before you buy.

What payment methods do you accept?

Tessera accepts all major credit and debit cards, including Visa, Mastercard, and American Express, along with PayPal, Apple Pay, Google Pay, and Shop Pay. For larger purchases, we also offer installment payment options through Shop Pay Installments at checkout, so you can bring home the pieces you love and pay over time, interest-free.

Are your products safe for everyday, real-life use?

Absolutely. We design and select every item with real homes in mind — including ones with kids, pets, and busy schedules. Our ceramics are food-safe and dishwasher-friendly unless noted otherwise, our textiles are machine washable when possible, and our furniture finishes are chosen to resist everyday scuffs and spills. Specific care instructions are always listed on the product page and included with your order.

Do you offer gift wrapping or gifting options?

Yes! At checkout, you can add Tessera gift wrapping, which includes tissue paper, a signature ribbon, and a handwritten note card with your personal message. It's a lovely way to send a housewarming gift, wedding present, or just-because surprise. We can also ship directly to a recipient's address, and invoices are never included in gift orders.

Can I order a sample or see a product in person before buying?

For select items like rugs, fabrics, and paint or finish colors, we offer swatch samples so you can check the color and texture against your space before committing. Simply look for the "Order a Swatch" option on eligible product pages. We also share detailed, true-to-color photography and customer reviews with real home photos on every listing to help you shop with confidence.