Privacy Policy

Privacy Policy

Last updated: September 10, 2026

At Tessera, we believe a well-made home starts with trust — and that includes how we handle your personal information. This page explains, in plain language, what we collect, why we collect it, and the choices you have. No legal jargon, no fine-print games.

The Information We Collect

To run our store and get your beautifully packaged linens, ceramics, and home essentials to your door, we collect a few types of information:

  • Contact details: your name, email address, phone number, and shipping/billing address.
  • Payment information: we never see or store your full card details. Payments are processed securely by our trusted third-party providers (like Shopify Payments).
  • Order history: what you've purchased, returned, or asked about, so we can support you better.
  • Browsing data: through cookies and similar technologies, we collect information like pages viewed, device type, and how you found us — this helps us improve your shopping experience.

How We Use Your Information

We use your information only for real, useful purposes:

  • Processing and fulfilling your orders, including shipping and returns.
  • Responding to your questions and providing customer support.
  • Sending order confirmations, shipping updates, and account-related messages.
  • Sending marketing emails about new collections, restocks, or promotions — but only if you've opted in. You can unsubscribe anytime.
  • Understanding how customers use our site so we can make Tessera better.

Who We Share Your Information With

We're selective and careful about who gets access to your data. We share information only with the partners who help us run our business, such as:

  • Shopify, our e-commerce platform, which securely processes payments and stores order data.
  • Shipping carriers, who need your address and contact details to deliver your order.
  • Email and marketing tools, if you've opted into communications from us.

We do not, and will never, sell your personal information to third parties. Period.

Your Rights

Wherever you're located, we want you to feel in control of your own information. In line with regulations like GDPR (Europe) and CCPA (California), you have the right to:

  • Access the personal information we hold about you.
  • Correct any information that's inaccurate or outdated.
  • Delete your personal information, subject to certain legal or accounting requirements.
  • Opt out of marketing emails at any time, with no hard feelings.
  • Ask questions about how your data is used — we'll always give you a straight answer.

To exercise any of these rights, just reach out to us using the contact information below. We'll respond within a reasonable timeframe, typically within 30 days.

How Long We Keep Your Information

We retain your personal information for as long as your account is active or as needed to fulfill orders, provide support, and comply with our legal and tax obligations — generally up to 7 years for order and financial records. If you ask us to delete your data sooner, we will, unless we're legally required to keep it.

Cookies

We use cookies to remember your cart, keep you logged in, and understand how our site is used. You can adjust your cookie preferences through your browser settings at any time. Blocking cookies may affect how some parts of our site function.

Contact Us About Privacy

If you have questions, concerns, or requests about your personal information, we're happy to help. Reach out to us anytime:

  • Email: privacy@tessera.com
  • Or use the contact form on our Contact Us page

Thank you for trusting Tessera with your information — and your home.