Shipping Policy

Shipping Policy

At Tessera, we know that once you've chosen something beautiful for your home, you want it in your hands as soon as possible. Below you'll find everything you need to know about how we process, ship, and deliver your order — so there are no surprises along the way.

Order Processing Time

Every order is packed with care, which takes a little time. Please allow 1–2 business days for your order to be processed and prepared for shipment before it leaves our warehouse. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Timelines

  • Domestic orders: 3–7 business days after processing
  • International orders: 7–21 business days after processing, depending on destination and local customs handling

Please note that these are estimated delivery windows, not guarantees. Occasional delays from carriers, weather, or customs are outside of our control, but we're always here to help if your order is taking longer than expected.

Tracking Your Order

As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to follow your package's journey in real time. If you don't see it in your inbox, be sure to check your spam or promotions folder, or reach out to our support team and we'll gladly resend it.

Shipping Costs

  • Free standard shipping on all domestic orders over $50
  • Orders under $50 will have shipping costs calculated at checkout based on weight and destination
  • International shipping rates are calculated at checkout based on location and order size

Where We Ship

Tessera proudly ships across the United States and to a wide range of international destinations. During checkout, simply enter your address to confirm availability and see accurate shipping rates for your country.

Lost or Damaged Packages

We take great care in packaging every item, but we understand that accidents can happen in transit. If your package arrives damaged, or if tracking shows it as delivered but you haven't received it, please contact us within 7 days of the delivery date at support@tessera.com. Include your order number and, if possible, photos of the damaged item or packaging — we'll work quickly to make it right with a replacement or refund.

International Duties & Customs

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are determined by local authorities and are the responsibility of the customer. Tessera has no control over these fees and cannot predict what they may be, so we recommend checking with your local customs office for more information before placing an international order.

If you have any questions about your shipment, our team is always happy to help — just reach out at support@tessera.com.